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Server Support
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Software Support
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Outsourced IT

 

Software Support

Tailored specifically to your unique demands, infrastructure and environment, AN4 Services Software Support offers you business a strategic line of support, capable of satisfying all your end user software support requirements, ensuring that your business gains the protection it demands.
 
 



Service at a glance….

  • Incident based or fixed annual contract.

  • End user 1st line support.

  • Technical user 2nd line support.

  • Escalation to major vendor 3rd line support.

  • Available 24x7, 365 days per year.

  • Consultancy days and escalated site visits.

  • Fully tailored outsourced help desks.

        - Dedicated customer phone lines.
        - Full incident management for 3rd party customer contracts.
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    The Key Benefits
  • Removes the stress and resource drain of dealing with end-users error and software problems.
  • Creates a virtual in-house end-user support department.
  • Provides cover for holidays and sickness for key IT personnel.
  • Reduces the reliance on costly and highly skilled personnel.
  • Reduces expensive training and development costs.
  • Can reduce fixed costs as part of an outsourced support model.
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    Summary

    AN4 Services Software Support works as a natural extension of your IT strategy, allowing you to reduce your cost base and improve end-user downtime. With comprehensive around the clock coverage, fixed service level agreements and a completely scalable approach.

    AN4 Services is dedicated to working with you to ensure that your organisation keeps on working!