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Server Support
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Outsourced IT

 


Server Support


AN4 Services Server Support solutions offer your organisation total peace of mind, providing a solid level of security at the infrastructure level. Within stringent service level agreements, AN4 Services provide efficient, timely and effective vendor server, communications hardware and mainstream network and operating system repair and support services.
 
 



Service at a glance….

  • Retainer based or fixed annual business recovery contracts (Engineer restores OS and assists with clients data recovery).

  • Retainer based or fixed annual support contracts (Hardware fix only).

  • Chargeable non contract customer calls.

  • Services available 24x7, 365 days per year.

  • Minimum contractual 3 hour response, 3 hour repair capability.

  • Consultancy days and escalated site visits.

  • Backed up by major vendor support contracts with guaranteed service levels and escalation routes.

  • Teams created with a minimum of five years ‘field’ experience and cross-training in multi-vendor products with all appropriate recognised accreditations.
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    The Key Benefits

  • Offers complete support for your business around the clock.

  • Provides support for your whole system including third party add-ons.

  • More responsive and flexible engineering resources.

  • Improved Service Delivery levels.

  • Access to higher skill levels.

  • Reduces Total Cost of Ownership.

  • Experienced professional staff who deal with system crashes daily.
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    Can your organisation bare the cost of IT down time?


    In today’s technology driven market places, our ability to harness the true benefits of technology are endemic to the success of our businesses however, our organisation wide reliance on this technology exposes us increasingly to the threat of its failure. You have to ask yourself ‘can we afford IT environment down time?’ In answering this question you must consider factors beyond the obvious financial implications and issues such as staff moral and customer relationships must also be considered.

    AN4 Services provide completely tailored server support solutions to ensure that you have constant access to the expertise, resources and skill-sets necessary to sustain your business architecture, delivered within a cost effective and efficient outsourced model.