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Consultancy
Web Design
Web Hosting
Systems Maintenance
Comms Support
Remote Management
Server Support
Desktop Support
Software Support
On Site Engineers
Equipment Builds
Outsourced IT

 

Remote Management

Offering extensive management of PC clients in a LAN or WAN environment, AN4 Services Remote Network Management provides reliable and timely support and remote monitoring, management and problem resolution.
 
 



Service at a glance….

  • Incident or fixed annual contract.

  • Daily health checks on servers.

  • Reactive, semi-proactive or fully pro-active problem resolution.

  • Fully remote desktop PC rebuilds.

  • Available 24x7, 365 days per year.

  • Consultancy days and escalated site visits.

  • Tailored reporting techniques.

  • Total call management.

  • Third party vendor management.

  • Password maintenance.

  • Remote control software.

  • Systems administration.

  • Detailed reporting and ROL analysis.
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    The Key Benefits
  • Lower Total Cost of Ownership – due to a reduction in management, staffing and administration costs.
  • Flexibility – allows new machines to enter the network quickly and easily. Laptops and home worker PC’s can be controlled or repaired from a distance, reducing geographical barriers.
  • Streamlining – remote software repair and servicing for end-users, software enrolment and refurbishment for both current and new PC’s resulting in quicker resolutions and support, increasing user productivity.
  • More Management Information – continuous updates and management reporting within guaranteed service level agreements.
  • Total Support – proactive cover for all equipment with preventative maintenance, quicker resolutions and around-the-clock support.
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    Summary

    IT is extremely valuable to the continued success of your organisation. Without an effective infrastructure the likelihood is that your business could not continue to function successfully. AN4 Services offer a range of modular support services to ensure your business keeps on working.

    AN4 Services Remote Network Support solutions enable essential repair, rebuilds or preventative maintenance to be carried out in real-time on any network connected and enabled workstation within your infrastructure, regardless of geographical location. This removes the need for expensive and time consuming end user support, freeing you to allocate your resources more effectively.