AN4 Group

	Overview
	Client Ordering Area
	Client Returns Form
	Terms and Conditions
	Returns Policy

ONLINE RETURNS (eRMA)

Step 1 - Please read the below terms and conditions and then click "Accept" to confirm your acceptance and proceed to step 2.

Is the product within the 14 day DOA period OR 5 working days for all other returns? If not, please contact us via our web form and we will aim to get back to you within 24 hours to confirm if your return is eligible.

Please Note: DOA periods vary from vendor to vendor and the DOA conditions for any product reflect those of the manufacturer. AN4 Group does not offer any warranty other than that granted by the manufacturer to AN4 Group.

RETURNS TERMS & CONDITIONS

1. We reserve the right to levy an administration charge in respect of the rotation of Products and returns.

2. Returns are subject to the following:

(a) an4 group limited shall not be under any liability in respect of any faulty material or poor workmanship unless:

(i) an4 group limited is notified of such defects in writing within ten days of delivery or supply of the solution as provided in the Sales Order and

(ii) The defective part of the Solution is returned to an4 group limited or to such person as an4 group limited may reasonably direct within ten days from the date of delivery of or supply of the Solutions or the relevant part thereof as aforesaid and

(iii) an4 group limited is satisfied upon examination that the defect has not been caused by misuse, neglect or accident.

(b) Prior authority having been obtained from us which will be given at our sole discretion; no return will be accepted back without written authority from an4 group limited or an RMA number issued.

(c) The request for a return must be made within 5 days from the date of delivery (by completing the eRMA ‘Returns Authorisation Form’) and the Products in issue must be returned within 5 days of the authority to return. (This applies to all products, including HP and Cisco but excluding licensing. (Please see separate paragraph in respect to licensing).

(d) Our stock rotation policy;

(e) The Products must be properly packed together with all accessories, including manuals, cables, software and internal packaging.

(f) The Products must be in a saleable condition;

(g) Incorrectly ordered products, once an RMA number has been issued, must be returned at the expense of the Purchaser.

3. All items being returned MUST be in the same condition they were received (ie, unopened and unused unless being returned due to a fault or being DOA).

4. In the instance that items have been incorrectly ordered or incorrectly shipped, but the goods have been used, un-packaged or the retail packaging damaged, returns authorisation may be refused.

5. A re-stocking fee may be applicable for incorrectly ordered goods.

6. Licensing:

(i) Microsoft You have 5 days from the date of issue on a Microsoft License to cancel or change the details of the End User or the Product/s and quantity thereof. NB: - To cancel a Microsoft License, you need to cancel all of the items on the order, and then reorder with the correct quantities.

(ii) Symantec You have 5 days from the date of issue on a Symantec License to cancel or change the details of the End User or the Product/s and quantity thereof. NB: - To cancel a Symantec License, you need to cancel all of the items on the order, and then reorder with the correct quantities.

(iii) Veritas You have 5 days from the date of issue on a Veritas License to cancel or change the details of the End User or the Product/s and quantity thereof. NB: - To cancel a Veritas License, you need to cancel all of the items on the order, and then reorder with the correct quantities.